Patient Information

We expect payment in full at the time we provide our services or when your pet is discharged. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

We also provide you with the opportunity to pay online via a secure payment gateway.

Pay Now

We are pleased to offer you CareCredit and ScratchPay as financing options. They offer an easy application process that will provide you with results in minutes.

We'll give you an estimate in good faith for the cost of our services before providing your pet with treatment. But, unforeseen circumstances could arise that can impact your final bill.

We always discuss our written estimate with our clients before they leave our facility, and require a deposit based on our estimate before providing your pet with any additional treatments.

Yes, please call us in advance to schedule an appointment to make sure we have availability in our schedule to see your pet.

If your cat or dog requires urgent care during our regular business hours, please contact us immediately to book an appointment. We offer urgent care by appointment only, and will try our best to fit your pet into our schedule.

Book Online

Our goal is to provide quality individualized medical care in a timely manner.  No-shows, late shows and cancellations hinder those clients and their pets who are in need of care.  Due to the overwhelming occurrences, we are having to implement a No-show and late cancellation policy.

Cancellation of an appointment:  In order to be respectful of the medical needs of other pets, we ask that you please be courteous and call our office promptly if you are unable to show up for an appointment.  This was we can reallocate this time to another pet in need of treatment.  If it is necessary for you to cancel your scheduled appointment, we require that you call at least 24 hours prior to your scheduled appointment.  Appointments are in high demand, and your early cancellation will allow another patient to receive timely veterinary care.

If you are unable to reach a receptionist, you may leave a detailed message on our voicemail.  If you wish to reschedule your appointment, please leave your name and phone number so that we may return your call promptly.

Late Cancellations:  A cancellation is considered late when a 24-hour advanced notice is not given.  Penalty fees may apply.

Appointment No-shows:   A no-show is defined as a client who misses a scheduled appointment without cancelling it.  A failure to be present at the time of a scheduled appointment will be recorded into the patient’s chart as a no-show.  This includes arriving 10 minutes after the start of your scheduled appointment.  If you arrive late to your appointment the receptionist will see if we are still able to see your pet that day.  If we are not, we will ask you to reschedule your appointment.  Please be mindful that our appointments are scheduled right after one another and because of this the doctor may not have time to give your pet the full exam and care that it needs before the next appointment arrives.

The first time there is a No-show or late cancellation the penalty fee may be waived at the discretion of your doctor.  A second occurrence will result in you being charged the non-refundable cost of an office visit of $70.75 AND you will be required to pre-pay for an office visit of $70.75 before being able to schedule future appointments (if this occurs, the pre-paid office visit fee will be applied to the invoice total as long as you keep that appointment, otherwise it is non-refundable if you no-show for this appointment).  If there is a third occurrence you may be discharged from the practice.

Surgery Appointment No Show Policy:  If you are needing to cancel your pet’s anesthetic/surgical procedure we require a 3 day notice so that these procedures can be offered to other pets on our waiting list.  

A surgery no-show is a client who missed their surgery appointment without adequate notice of cancellation.

The first time this occurs we will call to offer our next available reschedule date and the penalty fee will be waived.  A second occurrence will result in you being charged a non-refundable Missed Surgical Appointment fee of $110.00 AND you will be required to pre-pay a $110 fee before being able to schedule future anesthetic/surgical procedures.  (if this occurs, the pre-paid Missed Surgical Appointment fee will be applied to the invoice total as long as you keep that appointment, otherwise it is non-refundable if you no-show for your appointment).  If there is a third occurrence you may be discharged from the practice.

We take care of all small domestic pets such as cats and dogs, however, we might be able to see exotic pets such as birds, rabbits, reptiles, and rodents in urgent situations.

Yes, we are able to offer house call appointments for patients who are unable to come in to our hospital. 

You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

We require a deposit payment for all urgent examinations. After our staff and doctors have examined your pet, we will give you an estimate for the cost of treatment, to help determine a treatment plan.

If your pet requires additional diagnostics or surgery, we will need a deposit upfront, with the payment due in full when your pet is discharged. 

We will be happy to help you complete the pet insurance forms for your pet’s visit.